30 Day Returns and Exchanges
Contact us within 30 days after delivery to request a return or exchange. We accept eligible items when you change your mind, and we will help if an item arrives damaged, defective or incorrect—for example, a damaged cage panel or the wrong bird perch.
Eligibility
For a change-of-mind return, items must be unused, clean, in their original condition and packaging, with all included parts and proof of purchase. For hygiene, items that have been used by or exposed to animals, soiled items, and items damaged through misuse are not eligible for a change-of-mind return. This does not limit rights for defective or incorrectly supplied goods under applicable law. Contact us before sending anything back.
How to Return
- Email info@elcorralanimalshop.com with your order number, item and reason within 30 days of delivery. For damage, defects or an incorrect item, include clear photos of the item and packaging.
- We will review your request and provide return instructions. Repack the item securely with its parts and proof of purchase.
- Send the return to El Corral Animal Shop Inc, 2463 Slauson Ave, Huntington Park, CA 90255. Keep your shipping receipt and tracking number until the return is resolved.
Exchanges
Contact us within 30 days with your order number and the item you would like instead. We will confirm eligibility and availability and provide return instructions. After receiving and inspecting the original item, we will arrange the replacement if available. If it is unavailable, we will discuss a refund or another suitable option with you.
Return Shipping Costs
For eligible change-of-mind returns or exchanges, the customer pays return shipping. If an item arrives damaged, defective or incorrect, we will cover reasonable return shipping; contact us for instructions before shipping. Any price difference for an exchange will be confirmed with you before the replacement is arranged.
Refunds
After your return arrives, we will inspect it and notify you of the outcome. Approved refunds are processed to the original payment method within 5 business days after inspection. Your bank or card issuer may take another 5–10 business days to post the credit; timing varies by issuer. If the refund has not appeared after that, please contact your bank and then us.
Order Cancellation
To cancel before shipment, contact us as soon as possible. If we can cancel before dispatch, we will issue a full refund without an additional cancellation fee. Once shipped, the order is subject to this return policy.
Contact Us
Store Name: El Corral Animal Shop Inc
Address: 2463 Slauson Ave, Huntington Park, CA 90255
Phone: +1 323 585 0977
Email: info@elcorralanimalshop.com
Opening Hours:
Monday to Saturday: 9:00 AM–4:30 PM
Sunday: 9:00 AM–1:00 PM
Pacific Time (local time)
Response Time: We respond within 24 hours.